Shipping & Returns

Shipping Policy

Turnaround


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


Carriers


We use the following carriers to deliver our orders:


USPS

UPS

FedEx

DHL


Order Tracking


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates


The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders


If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.


  1. Please email Sales@allterrainconcepts.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

     All Terrain Concepts

     Returns Department Tracking #

     1221 Avenida Acaso, Suite E
     Camarillo, CA 93012

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions


Some items can not be returned if they are opened.


Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


Any seal that has been broken or altered will not be accepted for return or exchange.


Restocking Fee


All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Exchanges


Exchanges will be made at the sole discretion of All Terrain Concepts.  All Terrain Concepts reserves the right to deny any exchange request at any time and for any reason should there be any type of alteration to packaging, seal, or item appears to be in a used condition.